Support

Help with using OneRecord

15 articles in this collection
Written by Jennifer

Verification Errors

I'm not getting the verification pin sent to my mobile phone

Written by Jennifer
Updated over a week ago

Account Notifications

Confirm your identity

To unlock the ability to search our partner networks you must confirm your identity.

Written by Jennifer
Updated over a week ago

Why do I need to confirm my identity again?

To unlock the ability to search our partner networks you must verify your identity again when there has been a change to your demographics.

Written by Jennifer
Updated over a week ago

Passwords

Forgot password

Written by Jennifer
Updated over a week ago

Reset password

Written by Jennifer
Updated over a week ago

Patient Portal Errors

Why are some portals disconnected?

Why are some portals disconnected?

Written by Jennifer
Updated over a week ago

How do I delete a connected patient portal?

Written by Jennifer
Updated over a week ago

Your connection timed out

Written by Jennifer
Updated over a week ago

We couldn't connect your portal

Written by Jennifer
Updated over a week ago

Insurance Errors

Insurance connection failure

Written by Jennifer
Updated over a week ago

Inactive insurance plan

Written by Jennifer
Updated over a week ago

How to delete an insurance policy.

Written by Jennifer
Updated over a week ago

Account

I was logged out of my OneRecord, what happened?

Written by Jennifer
Updated over a week ago

Why do I get signed out due to inactivity?

Written by Jennifer
Updated over a week ago

Delete

How to delete your account

We'll will be sad to see you but we'll respect whatever choice you make.

Written by Jennifer
Updated over a week ago