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12 articles in this collection
Written by Jennifer
Verification Errors

I'm not getting the verification pin sent to my mobile phone

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Written by Jennifer
Updated over a week ago
Account Notifications

Confirm your identity

To unlock the ability to search our partner networks you must confirm your identity.
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Written by Jennifer
Updated over a week ago

Why do I need to confirm my identity again?

To unlock the ability to search our partner networks you must verify your identity again when there has been a change to your demographics.
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Written by Jennifer
Updated over a week ago
Passwords

Forgot password

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Written by Jennifer
Updated over a week ago

Reset password

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Written by Jennifer
Updated over a week ago
Patient Portal Errors

Why are some portals disconnected?

Why are some portals disconnected?
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Written by Jennifer
Updated over a week ago

How do I delete a connected patient portal?

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Written by Jennifer
Updated over a week ago

Your connection timed out

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Written by Jennifer
Updated over a week ago

We couldn't connect your portal

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Written by Jennifer
Updated over a week ago
Account

I was logged out of my OneRecord, what happened?

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Written by Jennifer
Updated over a week ago

Why do I get signed out due to inactivity?

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Written by Jennifer
Updated over a week ago
Delete

How to delete your account

We'll will be sad to see you but we'll respect whatever choice you make.
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Written by Jennifer
Updated over a week ago
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