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12 articles in this collection
Written by
Jennifer
Verification Errors
I'm not getting the verification pin sent to my mobile phone
Written by
Jennifer
Updated over a week ago
Account Notifications
Confirm your identity
To unlock the ability to search our partner networks you must confirm your identity.
Written by
Jennifer
Updated over a week ago
Why do I need to confirm my identity again?
To unlock the ability to search our partner networks you must verify your identity again when there has been a change to your demographics.
Written by
Jennifer
Updated over a week ago
Passwords
Forgot password
Written by
Jennifer
Updated over a week ago
Reset password
Written by
Jennifer
Updated over a week ago
Patient Portal Errors
Why are some portals disconnected?
Why are some portals disconnected?
Written by
Jennifer
Updated over a week ago
How do I delete a connected patient portal?
Written by
Jennifer
Updated over a week ago
Your connection timed out
Written by
Jennifer
Updated over a week ago
We couldn't connect your portal
Written by
Jennifer
Updated over a week ago
Account
I was logged out of my OneRecord, what happened?
Written by
Jennifer
Updated over a week ago
Why do I get signed out due to inactivity?
Written by
Jennifer
Updated over a week ago
Delete
How to delete your account
We'll will be sad to see you but we'll respect whatever choice you make.
Written by
Jennifer
Updated over a week ago