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Patient Portal Errors
We couldn't connect your portal
We couldn't connect your portal
Jennifer avatar
Written by Jennifer
Updated over a week ago

You've made a step in the right direction to setting up your OneRecord and managing your health records but it looks like we weren't able to connect your portal. We're sorry for this experience.

The top four reasons are:

  1. You are not registered with your portal.

  2. Your user name and password combination for your portal are incorrect.

  3. The portals' authorization server is down.

  4. More technical reasons that we won't bore you with.

We would love to hear from you and help you work through this issue to the best of our ability please contact us via the "help button" in the bottom right hand corner of the screen or email us at

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