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Your connection timed out
Jennifer avatar
Written by Jennifer
Updated over a week ago

You've made a step in the right direction to setting up your OneRecord and managing your health records but it looks like we weren't able to pull back your information in time. We're sorry for this experience.

The top three reasons are:

  1. The OAuth server timed out.

  2. Your internet connection timed out.

  3. You have so much data that we have to try again!

We would love to hear from you and help you work through this issue to the best of our ability please contact us via the "help button" in the bottom right hand corner of the screen or email us at


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