Confirm your identity

To unlock the ability to search our partner networks you must confirm your identity.

Jennifer avatar
Written by Jennifer
Updated over a week ago


When you see "Confirm your identity"  in settings it means that you have not gone through identity proofing to unlock more features in OneRecord. We ask that you confirm your identity to access your medical records through our partner networks. It serves the same purpose as the physical ID cards you carry in your wallet – but for the internet. 

In order to provide strong online identity verification OneRecord uses bank-grade encryption in transit and at rest to keep your personal information safe.

More information on identity proofing

Identity proofing is the process of collecting and verifying information about a person for the purpose of proving that a person who has requested an account, a credential, or other special privilege is indeed who he or she claims to be, and establishing a reliable relationship that can be trusted electronically between the individual and said credential for purposes of electronic authentication. This process may include, for example, in-person or remote evaluation of a driver’s license, passport, birth certificate, or other government-issued identity, as well as other factors specified in the individual certificate policy of the organization issuing the certificate. Identity proofing is performed before the account is created (e.g., portal, email), the credential is issued (e.g., digital certificate) or the special privilege is granted.


If you have any questions or concerns please contact us via the "help button" in the bottom right hand corner of the screen or email us at

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