- Open a web browser and navigate to https://my.onerecord.com
- Click the "Forgot Password?" link
- Enter your email address in the "Forgot your password" field
- Click the 'Submit' button
Within a few minutes you will receive an email containing a link to reset your password. If you do not receive an email please check your spam folder.
If you are having trouble resetting your password please contact us via the "help icon" in the bottom right hand corner of the screen or email us at firstname.lastname@example.org.
If you receive a link to reset your password in error, and are concerned about the security of your account, please contact support immediately.