Forgot password
Jennifer avatar
Written by Jennifer
Updated over a week ago

If you can no longer remember your password please click the link for 'Forgot password' on the 'Log in' page to reset your password.

Your password needs to be at least 8 characters long, with uppercase and lowercase letters, at least one number, and one of these special characters: ~!@#$%^*&;?.+_

  1. Open a web browser and navigate to

  2. Click the "Forgot Password?" link

  3. Enter your email address in the "Forgot your password" field

  4. Click the 'Submit' button

Within a few minutes you will receive an email containing a link to reset your password.  If you do not receive an email please check your spam folder.

If you are having trouble resetting your password please contact us via the "help icon" in the bottom right hand corner of the screen or email us at

- The OneRecord Team

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