# OneRecord Help Center

> Help & FAQs

## Signing up

- [What is OneRecord?](http://help.onerecord.com/en/articles/3683610-what-is-onerecord.md)
- [How do I sign up for OneRecord?](http://help.onerecord.com/en/articles/3472817-how-do-i-sign-up-for-onerecord.md): Hint: Go to www.onerecord.com
- [OneRecord for Android](http://help.onerecord.com/en/articles/5096871-onerecord-for-android.md)
- [OneRecord for IOS](http://help.onerecord.com/en/articles/3767664-onerecord-for-ios.md)
- [How much does OneRecord cost?](http://help.onerecord.com/en/articles/3006657-how-much-does-onerecord-cost.md): OneRecord is a free service

## Your Account

- [What happens when I delete my account?](http://help.onerecord.com/en/articles/3275295-what-happens-when-i-delete-my-account.md): We respect your privacy and delete means delete at OneRecord.
- [How to change your password](http://help.onerecord.com/en/articles/3526641-how-to-change-your-password.md)
- [Edit demographic information](http://help.onerecord.com/en/articles/3024177-edit-demographic-information.md)
- [Technical delete account description](http://help.onerecord.com/en/articles/3475185-technical-delete-account-description.md): Here is a description of how the OneRecord system purges your data when you opt to delete your account.
- [If I delete a patient portal is my data deleted?](http://help.onerecord.com/en/articles/3474865-if-i-delete-a-patient-portal-is-my-data-deleted.md)
- [Opt in vs. Opt out](http://help.onerecord.com/en/articles/3494631-opt-in-vs-opt-out.md): Gathering consent for information sharing
- [What is CareQuality Data Sharing?](http://help.onerecord.com/en/articles/3482962-what-is-carequality-data-sharing.md)
- [What is CareQuality?](http://help.onerecord.com/en/articles/3474975-what-is-carequality.md)
- [What is a Health Information Exchange \(HIE\)?](http://help.onerecord.com/en/articles/3496931-what-is-a-health-information-exchange-hie.md)

## Support

- [I'm not getting the verification pin sent to my mobile phone](http://help.onerecord.com/en/articles/3763487-i-m-not-getting-the-verification-pin-sent-to-my-mobile-phone.md)
- [Confirm your identity](http://help.onerecord.com/en/articles/3700883-confirm-your-identity.md): To unlock the ability to search our partner networks you must confirm your identity.
- [Why do I need to confirm my identity again?](http://help.onerecord.com/en/articles/3197834-why-do-i-need-to-confirm-my-identity-again.md): To unlock the ability to search our partner networks you must verify your identity again when there has been a change to your demographics.
- [Forgot password](http://help.onerecord.com/en/articles/3006592-forgot-password.md)
- [Reset password](http://help.onerecord.com/en/articles/3006626-reset-password.md)
- [Why are some portals disconnected?](http://help.onerecord.com/en/articles/3764234-why-are-some-portals-disconnected.md): Why are some portals disconnected?
- [How do I delete a connected patient portal?](http://help.onerecord.com/en/articles/3537425-how-do-i-delete-a-connected-patient-portal.md)
- [Your connection timed out](http://help.onerecord.com/en/articles/3765117-your-connection-timed-out.md)
- [We couldn't connect your portal](http://help.onerecord.com/en/articles/3765138-we-couldn-t-connect-your-portal.md)
- [I was logged out of my OneRecord, what happened?](http://help.onerecord.com/en/articles/3683556-i-was-logged-out-of-my-onerecord-what-happened.md)
- [Why do I get signed out due to inactivity?](http://help.onerecord.com/en/articles/3550976-why-do-i-get-signed-out-due-to-inactivity.md)
- [How to delete your account](http://help.onerecord.com/en/articles/3530860-how-to-delete-your-account.md): We'll will be sad to see you but we'll respect whatever choice you make.

## FAQs

- [Log In & Sign Up FAQ](http://help.onerecord.com/en/articles/5952514-log-in-sign-up-faq.md): Questions surrounding Login and Sign-up
- [Is there a fee to use OneRecord?](http://help.onerecord.com/en/articles/3683597-is-there-a-fee-to-use-onerecord.md)
- [What is a Patient Portal?](http://help.onerecord.com/en/articles/3030560-what-is-a-patient-portal.md): Patient Portal 101
- [How to get issued a patient portal user name & password.](http://help.onerecord.com/en/articles/3464196-how-to-get-issued-a-patient-portal-user-name-password.md): Patient Portal 101
- [What is HIPAA and what is its purpose?](http://help.onerecord.com/en/articles/3526640-what-is-hipaa-and-what-is-its-purpose.md)
- [Why was HIPAA Created?](http://help.onerecord.com/en/articles/3700155-why-was-hipaa-created.md)
- [What is an API?](http://help.onerecord.com/en/articles/3424248-what-is-an-api.md): Application Programming Interface \(API\)

## Privacy & Security

- [How to create a strong password](http://help.onerecord.com/en/articles/3424235-how-to-create-a-strong-password.md): Security Tips 101
- [Encrypted Websites](http://help.onerecord.com/en/articles/3644425-encrypted-websites.md): Security Tips 101
- [Verify your account.](http://help.onerecord.com/en/articles/3743977-verify-your-account.md): We can send your PIN by text or email.
- [We sent you a pin.](http://help.onerecord.com/en/articles/3743928-we-sent-you-a-pin.md)
- [What is 2-step verification?](http://help.onerecord.com/en/articles/3509894-what-is-2-step-verification.md)
- [What is OAuth2.0?](http://help.onerecord.com/en/articles/3464209-what-is-oauth2-0.md)
- [What does confirm my identity mean?](http://help.onerecord.com/en/articles/3530906-what-does-confirm-my-identity-mean.md): To unlock the ability to search our partner networks you must verify your identity through identity proofing.
- [What is Identity Proofing?](http://help.onerecord.com/en/articles/1830875-what-is-identity-proofing.md)
- [HIPAA Rules Privacy and Security Rules Explained](http://help.onerecord.com/en/articles/3700154-hipaa-rules-privacy-and-security-rules-explained.md)

## About OneRecord

- [About the OneRecord Team](http://help.onerecord.com/en/articles/3463937-about-the-onerecord-team.md): You go see your doctor. We'll get your medical records.
- [Terms of Use](http://help.onerecord.com/en/articles/3637526-terms-of-use.md)
- [Data Use](http://help.onerecord.com/en/articles/3700175-data-use.md)
- [Google Analytics](http://help.onerecord.com/en/articles/3562474-google-analytics.md)
- [Cookies](http://help.onerecord.com/en/articles/3562465-cookies.md)
- [OneRecord Safety Processes](http://help.onerecord.com/en/articles/3700203-onerecord-safety-processes.md)

## Using Your OneRecord

- [How to use your health records.](http://help.onerecord.com/en/articles/3424131-how-to-use-your-health-records.md): Own it, use it, share it.
- [Connect your patient portals](http://help.onerecord.com/en/articles/3273153-connect-your-patient-portals.md): Learn more about how we connect to your patient portals
- [Connecting securely to your data](http://help.onerecord.com/en/articles/3549295-connecting-securely-to-your-data.md)
- [How do I "Search partner network for records"?](http://help.onerecord.com/en/articles/3463998-how-do-i-search-partner-network-for-records.md): Search national and state health information networks for records. Then add them to OneRecord.
- [How does "Search our partner networks" work?](http://help.onerecord.com/en/articles/3424329-how-does-search-our-partner-networks-work.md): Search national and state health information networks for records. Then add them to OneRecord.
- [Complete your profile](http://help.onerecord.com/en/articles/3670011-complete-your-profile.md): To unlock the ability to search our partner networks you must complete your profile.
- [Why is my Social Security Number needed?](http://help.onerecord.com/en/articles/3529079-why-is-my-social-security-number-needed.md): To unlock the ability to search our partner networks you must provide a strong ID number.
- [Uploading your own files](http://help.onerecord.com/en/articles/3275054-uploading-your-own-files.md): Learn more about uploading files
- [Your Files](http://help.onerecord.com/en/articles/3767418-your-files.md)
- [Review your health records for errors.](http://help.onerecord.com/en/articles/3424116-review-your-health-records-for-errors.md)
- [Duplicate data](http://help.onerecord.com/en/articles/3473118-duplicate-data.md)
- [What is a longitudinal health record?](http://help.onerecord.com/en/articles/3399693-what-is-a-longitudinal-health-record.md): All of your medical information in one place.
- [Lab results ranges](http://help.onerecord.com/en/articles/3746345-lab-results-ranges.md): What is the ideal range
- [How do I delete a medication I am no longer taking?](http://help.onerecord.com/en/articles/3030501-how-do-i-delete-a-medication-i-am-no-longer-taking.md): Deleting medications
- [Correcting your health records](http://help.onerecord.com/en/articles/3700412-correcting-your-health-records.md)

## Getting your paper medical records

- [How to get your paper health records.](http://help.onerecord.com/en/articles/3424016-how-to-get-your-paper-health-records.md)
- [How to request your health records — it’s your right.](http://help.onerecord.com/en/articles/3424048-how-to-request-your-health-records-it-s-your-right.md)
- [What should I ask for?](http://help.onerecord.com/en/articles/3424023-what-should-i-ask-for.md): Find out what’s in a health records so you’ll know exactly what to ask for.
- [How to fill out a health or medical record release form.](http://help.onerecord.com/en/articles/3424068-how-to-fill-out-a-health-or-medical-record-release-form.md)
- [Doylestown Medical Records](http://help.onerecord.com/en/articles/5633666-doylestown-medical-records.md): Get your medical records
- [How to Request a Copy of Your Paper Medical Records from RMC Health System](http://help.onerecord.com/en/articles/5372346-how-to-request-a-copy-of-your-paper-medical-records-from-rmc-health-system.md)
- [How to Request a Copy of Your Paper Medical Records from a MemorialCare](http://help.onerecord.com/en/articles/5372125-how-to-request-a-copy-of-your-paper-medical-records-from-a-memorialcare.md)

## SMART Health Cards

- [Health Cards](http://help.onerecord.com/en/articles/5721127-health-cards.md)
- [Can I present my child’s/parent’s SMART Health Card on their behalf?](http://help.onerecord.com/en/articles/5787310-can-i-present-my-child-s-parent-s-smart-health-card-on-their-behalf.md)
- [What if the information on my SMART Health Card is wrong?](http://help.onerecord.com/en/articles/5787308-what-if-the-information-on-my-smart-health-card-is-wrong.md)
- [Can I delete or destroy my SMART Health Card?](http://help.onerecord.com/en/articles/5787307-can-i-delete-or-destroy-my-smart-health-card.md)
- [I don’t wish to use a SMART Health Card. How do I opt-out?](http://help.onerecord.com/en/articles/5787306-i-don-t-wish-to-use-a-smart-health-card-how-do-i-opt-out.md)
- [Will my SMART Health Card be accepted everywhere that asks for my COVID-19 vaccination or test status?](http://help.onerecord.com/en/articles/5787305-will-my-smart-health-card-be-accepted-everywhere-that-asks-for-my-covid-19-vaccination-or-test-status.md)
- [Is there a fee to use a SMART Health Card?](http://help.onerecord.com/en/articles/5787304-is-there-a-fee-to-use-a-smart-health-card.md)
- [I don’t have a smart phone, internet access, and/or a printer. Can I still get and use a SMART Health Card?](http://help.onerecord.com/en/articles/5787302-i-don-t-have-a-smart-phone-internet-access-and-or-a-printer-can-i-still-get-and-use-a-smart-health-card.md)
- [How can I get a SMART Health Card?](http://help.onerecord.com/en/articles/5787301-how-can-i-get-a-smart-health-card.md)
- [What can I do with a SMART Health Card?](http://help.onerecord.com/en/articles/5787300-what-can-i-do-with-a-smart-health-card.md)
- [What does a SMART Health Card look like?](http://help.onerecord.com/en/articles/5787299-what-does-a-smart-health-card-look-like.md)
- [What are SMART Health Cards?](http://help.onerecord.com/en/articles/5787292-what-are-smart-health-cards.md)
- [Does sharing my SMART Health Card disclose any government-issued identifiers, like my social security number or citizenship status?](http://help.onerecord.com/en/articles/5787317-does-sharing-my-smart-health-card-disclose-any-government-issued-identifiers-like-my-social-security-number-or-citizenship-status.md)
- [Can someone steal my SMART Health Card?](http://help.onerecord.com/en/articles/5787314-can-someone-steal-my-smart-health-card.md)
- [What if I lose my SMART Health Card?](http://help.onerecord.com/en/articles/5787313-what-if-i-lose-my-smart-health-card.md)
- [What happens to my information after I share it?](http://help.onerecord.com/en/articles/5787312-what-happens-to-my-information-after-i-share-it.md)
- [How do SMART Health Cards protect my privacy?](http://help.onerecord.com/en/articles/5787311-how-do-smart-health-cards-protect-my-privacy.md)
- [Will I be able to use my SMART Health Card to store and share other clinical information?](http://help.onerecord.com/en/articles/5787324-will-i-be-able-to-use-my-smart-health-card-to-store-and-share-other-clinical-information.md)
- [How is the SMART Health Card different from other digital health cards?](http://help.onerecord.com/en/articles/5787323-how-is-the-smart-health-card-different-from-other-digital-health-cards.md)
- [Why would I want a SMART Health Card?](http://help.onerecord.com/en/articles/5787320-why-would-i-want-a-smart-health-card.md)

## myChart

- [MyJeffersonHealth](http://help.onerecord.com/en/articles/5787366-myjeffersonhealth.md)